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Terms and Conditions

Please read these terms carefully before using our services. By accessing or using IMEI.EU, you agree to be bound by these Terms and Conditions.

Last updated: 25 January 2025
Effective: 25 January 2025

Agreement to Terms

By creating an account, accessing our website, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

1 Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

"Platform" The IMEI.EU website, client portal, API services, and all related software and infrastructure.
"Company" SHOP PRO S.R.L., the legal entity operating IMEI.EU.
"Client" Any registered user or entity accessing the Platform in a professional or commercial capacity.
"Services" All IMEI, serial number, device verification, and related information services provided through the Platform.
"Credits" Prepaid balance units used to access Services on the Platform.
"API" Application Programming Interface allowing programmatic access to Services.

2 Company Information

The Platform is owned and operated by:

SHOP PRO S.R.L.

VAT: RO47354934

EUID: ROONRC.J2022000953096

Trade Register: J09/953/2022

Registered Address:

Str. Constantin Sandu Aldea, Nr. 1

Bl. C33, Ap. 12, Brăila, Romania

Contact: [email protected]

3 Nature of Services

IMEI.EU provides access to technical device information aggregated from third-party sources. Our Services are informational in nature only.

The Platform Does NOT:

  • Unlock devices or remove any type of locks
  • Bypass iCloud, FRP, MDM, or any security features
  • Recover accounts, passwords, or credentials
  • Identify device owners or provide personal information
  • Provide real-time location tracking or GPS data
  • Remove devices from blacklists or stolen databases

Services are intended to provide technical specifications, carrier information, warranty status, and other publicly available device data for legitimate business purposes.

4 Platform Role & Limitations

IMEI.EU acts as an intermediary and data aggregator:

  • We do not own, control, or maintain the original source databases
  • Results depend on external providers and their technical systems
  • We cannot guarantee completeness, accuracy, or continuous availability

Disclaimer: Information provided through the Platform should be used as one of multiple verification methods. The Company is not responsible for business decisions made solely based on Platform results.

5 Eligibility & Account Creation

The Platform is intended for professional and commercial use. By registering, you confirm:

Business User

You act in a professional, commercial, or business capacity

Legal Age

You are at least 18 years old

Authority

You have authority to bind your organization

Lawful Use

Your use complies with all applicable laws

6 Account Security & Responsibility

You are responsible for maintaining the security of your account:

  • Keep your login credentials confidential and secure
  • Do not share your API keys with unauthorized parties
  • Notify us immediately of any unauthorized access
  • Use strong, unique passwords

You are liable for all activities that occur under your account. The Company may suspend access immediately if unauthorized use or compromise is suspected.

7 Credits, Pricing & Billing

Prepaid Credits

Services are accessed using prepaid credits. Credits are deducted when a service request is processed, regardless of the result returned.

Pricing

Prices are displayed in USD and may vary by service. The Company reserves the right to change prices at any time. Price changes do not affect credits already purchased.

Credit Expiration

Credits do not expire as long as the account remains active. Unused credits may be forfeited upon account termination for cause.

8 Refund Policy

Due to the digital and instant nature of our services, credits are generally non-refundable once purchased.

Refunds may be considered for:

  • Technical errors directly caused by the Platform
  • Duplicate charges caused by payment errors

Refunds are NOT available for:

  • Incorrect IMEI/serial numbers submitted by the Client
  • Services that returned results (even partial)
  • Change of mind or dissatisfaction with accurate results
  • Accounts terminated for Terms violations

9 Errors & Incorrect Usage

The Client is responsible for:

  • Submitting correct and valid IMEI or serial numbers
  • Selecting the appropriate service for the device type
  • Understanding service descriptions before ordering

Note: Orders submitted with incorrect identifiers may return partial results, no results, or error messages. Credits used for such requests are generally non-refundable.

10 API & Automated Access

Rate Limits

API requests are subject to rate limiting to ensure fair usage.

API Keys

Keep your API keys confidential. You are responsible for all usage.

Prohibited API Activities:

  • Automated scraping or bulk data harvesting
  • Reverse engineering the API or Platform
  • Reselling API access or data without authorization

11 Fraud & Chargeback Policy

Zero Tolerance Policy

The following activities constitute a material breach and may result in immediate account termination:

  • Use of stolen, fraudulent, or unauthorized payment methods
  • Filing false or fraudulent chargebacks or disputes
  • Identity fraud or misrepresentation

The Company may suspend accounts, retain logs, and cooperate with authorities in fraud investigations.

12 Prohibited Activities

You agree NOT to use the Platform to:

Violate any applicable laws or regulations
Facilitate theft, fraud, or handling stolen devices
Harvest or resell data without authorization
Interfere with Platform security or operation
Attempt unauthorized access to systems
Impersonate others or create false identities

13 Intellectual Property

The Platform, including its software, interface, documentation, logos, and content, is protected by copyright, trademark, and other intellectual property laws.

  • You receive a limited, non-exclusive license to use the Services
  • No ownership rights are transferred to you
  • You may not copy, modify, or distribute Platform components

14 Limitation of Liability

SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

To the maximum extent permitted by law, the Company disclaims all warranties, express or implied.

Maximum Liability: Our total liability shall not exceed the amount paid by you during the three (3) months preceding the claim.

15 Indemnification

You agree to indemnify, defend, and hold harmless the Company from any claims, liabilities, damages, and expenses arising from your access to or use of the Services, your violation of these Terms, or your violation of any third-party rights.

16 Suspension & Termination

By You

You may close your account at any time by contacting support.

By Us

We may suspend or terminate your account for violation of these Terms.

17 Amendments

The Company reserves the right to modify these Terms at any time. When changes are made:

  • The "Last updated" date will be revised
  • Material changes will be notified via email or Platform notice
  • Continued use constitutes acceptance

18 Governing Law & Jurisdiction

These Terms are governed by the laws of Romania.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Brăila, Romania.

19 Contact Us

If you have any questions about these Terms and Conditions, please contact us: